FAQ Air supply vents
FAQ Fans
FAQ General
Our most frequently asked questions
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| The app is not able to connect to my Intellivent ICE. | Make sure you have Bluetooth turned on on your phone and that you have granted the app permission to use Bluetooth. This can be done in settings by scrolling down to the app, entering it, and allowing Bluetooth access. |
| Can I install my bathroom fan in the ceiling? | Yes, all Fresh fans are designed to be installed both in the ceiling and on the wall. However, please note that backdraught protection should never be used for ceiling installation, but only for installation through an exterior wall. |
| How do I notice that my ventilation needs improvement? | Signs of poor ventilation include, for example, condensation on windows, a feeling of stuffiness, stale air, and high humidity. |
| What advantages does a wall vent have compared to a window vent? | A wall vent has several advantages compared to a window vent. For example, multiple filter options, higher airflow/capacity, better distribution pattern - which reduces drafts in the living area, and most wall vents are also available in a noise-reducing variant. |
| How often should I replace the filters in my air supply vents? | It depends on the filter class and the environment, but to ensure good air quality and maintain airflow, the filter should generally be cleaned/replaced 1-2 times per year. The standard filter is washable; use a mild soap solution. Pollen, environmental, and particle filters should be replaced with new ones. Note that finer filter classes (higher particle separation) require more frequent filter changes and may reduce airflow. |